Quality & Service

“It is the policy of B.I.G to manufacture and supply its products to the highest professional standards, on time and in exact accordance with the customer’s stated requirements.” June Powell, Quality & Customer Service Manager, B.I.G

We operate a strict Quality Management System, incorporating a robust Quality Assurance Policy which complies with the requirements of ISO 9001:2000.

The prime objective of these policies are:
• To assure a high-quality, consistent service to our Customers
• To ensure that quality requirements are determined and satisfied throughout all phases of contract performance
• To engender a company-wide philosophy of ‘quality’ and ‘continuous improvement’

Tell us what you think!
At B.I.G we welcome your feedback about the products, services and solutions we provide to you. It’s one of the best ways we can ensure we keep doing what we do well, and improve those areas where you feel we could do better.

So if you have a service query or comment please…

Contact the Customer Service Team on: 020 8614 8888

Contact Service & Quality Assurance Manager, June Powell directly on: 020 8614 8887 or email: june@big.co.uk

Or complete our Customer Feedback Form